Refund & Cancellation Policy

Overview

How you cancel and how refunds work depends on where you bought AltNotes: through Apple on iPhone or iPad, or through Dodo Payments on Mac.

1. iPhone and iPad purchases (Apple)

Subscriptions and credit packs bought in the iPhone or iPad app are sold and billed by Apple. Apple handles all refunds for these purchases under its own policies. We cannot issue, approve or reverse refunds for Apple purchases, and we have no control over Apple’s decision.

To request a refund, use reportaproblem.apple.com, signed in with the Apple Account you used to buy.

To cancel a subscription, open Settings on your iPhone or iPad, tap your name, then Subscriptions, and choose AltNotes. Cancel at least 24 hours before the end of the current period to avoid being charged for the next one.

2. Mac purchases (Dodo Payments)

Mac purchases are sold by Dodo Payments, our authorized reseller and Merchant of Record. Dodo Payments processes your payment and any refund, under its Buyer Terms.

If you want a refund, contact us with the email address you used to buy and your order details. Refunds are at our discretion: we review each request individually and do not guarantee a refund. If we approve one, Dodo Payments sends it to your original payment method.

You can cancel a Mac subscription at any time from the billing settings in the AltNotes Mac app, which also open the Dodo Payments customer portal, or by contacting us. Cancel at least 48 hours before your renewal date to avoid being charged for the next period. After you cancel, you keep access until the end of the period you have paid for.

3. Credits

Credits have no cash value. Plan credits and purchased credit packs reset at each renewal, and unused credits do not carry over or turn into a refund.

4. Your rights under the law

Nothing in this policy limits any right to a refund that you have under the consumer laws of the country where you live.

5. Before you dispute a charge

If something is wrong with a charge, please contact us first. We can usually sort it out faster than a bank dispute. Mac purchases appear on your card or bank statement under a name starting with “DODOPAY”.

6. Contact

Mohit Patel (co-founder): mohit.patel@getaltnotes.com

Sahil Patel (co-founder): sahilpatel@getaltnotes.com